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Getting started

New to Vivideo? Start here.

What is Vivideo?

Vivideo is an all-in-one AI video generator. Describe what you want and it plans, generates, voices, brands and edits a finished video — across 30+ models — in minutes, with no editing skills required.

How do I make my first video?

Open the app, type a prompt (or paste a link), pick a mode — Agentic Chat, Auto-Generate or Manual — and let Vivideo build it. You can review and refine before you export.

Is there a free plan?

Yes. You can make your first video free, with no credit card. Paid plans unlock more length, more models, more exports and remove the watermark — see Pricing for the current options.

Do I need video or editing experience?

Not at all. Vivideo handles the script, scenes, voiceover, captions, music and pacing automatically. When you do want control, Manual mode gives you every knob.

What kinds of videos can I make?

Social clips, ads, UGC, explainers, product videos, on-camera avatars, faceless videos, music videos and more — in 30+ languages, for any platform.

Creating videos

Modes, models, avatars, voices and languages.

What are Agentic, Auto-Generate and Manual modes?

Agentic Chat plans the video with you in a conversation. Auto-Generate turns one prompt into a finished video automatically. Manual mode lets you choose the model, scenes, voice and avatar yourself.

Which AI models can I use?

More than 30 — including Veo, Sora, Kling and Seedance — chosen per project. Browse them all on the Models page and pick the right one for each job.

How long can my videos be?

From short-form clips up to long-form (around 10 minutes), depending on your plan and the model you choose.

Can I add avatars and voiceovers?

Yes. Pick from a roster of AI avatars and natural AI voices, clone your own voice, or create an avatar of yourself for a consistent on-camera presence.

Can I make videos in other languages?

Yes — 30+ languages, with native-sounding AI voiceovers and accurate captions, all from a single project.

My result isn’t what I expected — how do I improve it?

Add more specifics to your prompt, try a different model, or switch to Manual mode for control. Our prompt guide walks through exactly what to change.

Account & billing

Plans, credits, upgrades and refunds.

What plans do you offer?

A free tier plus paid plans with more length, more models, more exports and no watermark. The Pricing page always shows the current plans and what each includes.

How do credits work?

Each generation uses credits based on the length and model, and your plan includes a monthly allowance. The app shows the cost before you render, so there are no surprises.

Can I upgrade, downgrade or cancel anytime?

Yes. Manage your plan from account settings; changes take effect from your next billing cycle, and you keep access until then.

Do you offer refunds?

If something went wrong, email support@vivideo.ai and we’ll make it right. The full policy is in our Terms of Service.

How is my payment handled?

Securely through Stripe. We never see or store your full card details.

Exporting & publishing

Downloads, formats, watermark and rights.

How do I download my video?

Open the project and click Download to get an MP4. You can also generate a public share link to send it without a download.

What aspect ratios can I export?

9:16 vertical, 1:1 square and 16:9 landscape — a single project exports the formats each platform needs, so you never have to re-edit.

Is there a watermark?

Free exports may include a small Vivideo watermark. Paid plans remove it entirely.

Can I use Vivideo videos commercially?

Yes — paid plans include commercial usage rights. The specifics are in our Terms of Service.

Where can I publish my videos?

Anywhere — TikTok, Instagram Reels, YouTube Shorts, LinkedIn, your website, paid ads and more. Export at the right spec for each destination.

Troubleshooting

Renders, speed, quality and access.

My render failed or got stuck.

Retry from the project — most failures are transient. If it keeps failing, email support@vivideo.ai with the project link and we’ll jump on it.

Why is my video taking a while?

Some models render faster than others (a few seconds to several minutes). You can keep working — we’ll notify you the moment it’s ready.

The video looks low quality.

Choose a higher-fidelity model and export at the highest resolution your plan allows. Sharper input images and clearer prompts also help.

I can’t log in.

Reset your access from the login screen. If you’re still locked out, email support@vivideo.ai and we’ll get you back in.

Something looks broken in the app.

Refresh the page first; if it persists, email support@vivideo.ai with a screenshot and the steps you took, and we’ll fix it fast.

Privacy, safety & legal

Your data, your rights, our policies.

Is my data safe?

Yes. We encrypt data in transit and at rest, and we do not sell your data. The full details are in our Privacy Policy.

Who owns the videos I create?

You do, under your plan’s usage rights. The specifics are spelled out in our Terms of Service.

Do you label AI-generated content?

We follow each platform’s rules, and you remain responsible for any disclosures required where you publish — we make this easy to do.

How do I delete my account or my data?

You can delete your account from account settings, or email support@vivideo.ai and we’ll handle it. We run an EU/GDPR-compliant deployment.

Where can I find your Terms and Privacy Policy?

Right here: see Terms of Service and our Privacy Policy, linked below.

Still need a hand?

Email us and a real person will get back to you — usually within a few hours. No bots, no runaround.

support@vivideo.aiOpen the app